1.
General
The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to HelloPe Financial Services Pvt Ltd and the terms "Visitor” ”User” refer to the users. This page states the Terms and Conditions under which you (Visitor) may visit this website www.hellope.co.in Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
Hellope proposes to appoint you ("You") as the business associate of Hellope("Business Associate") to carry out the Services (as defined herein), subject to Your acceptance and adherence to the terms contained herein. Before logging on to the web portal at Hellope or the mobile application offered by the Hellope namely "Hellope Financial Services Private Limited" for the purpose of acting as a Business Associate, You are required to read these terms of use ("Terms"). In case You are agree to these Terms, You can proceed to log-in. In case You are do not agree to these Terms, You should not proceed to log-in. The web-portal at Hellope and/or mobile application namely "Hellope Agent App" shall hereinafter be referred to as "Terminal". By logging into the Terminal as aforesaid, You agree to be bound by these Terms. You agree and acknowledge that the access and use of the Terminal by You is voluntary and of Your own accord, and that the Terms shall be binding on You, for access and use of the Terminal for providing the Services, in India ("Territory"). Your access and use of the Terminal shall be subject to the applicable laws, rules and regulations in force in the Territory, and as may be amended from time to time ("Applicable Laws").
2.
Definitions
Text
The words and expressions beginning with capital letters in these Terms shall, unless the context otherwise requires, have the meaning ascribed thereto herein:
- Applicable Law: shall mean all applicable laws, statutes, rules, regulations, directions, guidelines, ordinances, orders, policies, judgments, decrees or other requirements or official directive of the applicable Governmental authorities, statutory authorities, regulatory authorities, RBI or courts of law or any person or entity acting through or under such authorities.
- Bank: shall mean the sponsor bank who is direct member of immediate payment service ("IMPS") network provided by the National Payments Corporation of India ("NPCI") and with whom Hellope has tied up for facilitating the participation of Hellopefor the provisioning of Services.
- Customers: shall mean the end users availing the Services.
- Business Associate Point Location: shall mean the shop or office premises owned or rented by the Business Associate, to be used for the purpose of rendering of Services to the Customers.
- Services: shall mean the services under "Hellope" brand of Hellope, facilitating the domestic remittances of the Customers via Terminal.
- Software Program: shall refer to various software programme / application provided by Hellope which can be accessed via the Terminal or installed into a computer or mobile device enabling the dispensation of Services electronically.
- Transactions: shall mean the electronic transactions pertaining to rendering of Services to the Customers through the Terminals.
6.
Charges and refund policy
1. Charges:
- Once a Transaction is executed by You and the Services are provided, all risks pertaining to that Services shall lie with You. Hellope shall be entitled to charge You any cash handling fee and/or other banking fees and/or other relevant administration fees that may be incurred by Hellope as a result of You depositing funds into Hellope's account and/or for any debit instructions that the Bank may charge.
- You shall be paid fees and commission by Hellope as announced and communicated through the Terminal or email or SMS or any other mode from time to time or as amended from time to time and the same will be subject to TDS and other taxes as per the laws applicable.
- Hellope may charge fees from You like software or Terminal up-gradation fee or any other fee to recover the cost of up-gradation/installation of software/Terminal/any other equipment.
2. Refund Policy:
- All sales AEPS/Micro ATM/ Money Transfer / Bill Payments / Recharges are final with no refund or exchange permitted.
- Customer / Agent are responsible for the mobile number, DTH account number, utility identification number, bank account number and details for Purchases / Money Transfer / Bill Payments / Recharges and all charges that result from those Purchases AEPS/Micro ATM/ Money Transfer / Bill Payments / Recharges.
- HelloPe is not responsible for any Purchase AEPS/Micro ATM/ Money Transfer / Bill Payment / Recharges for anincorrect mobile number, DTH account number, utility identification number, and bank account number.
- However, if any transaction performed by Customer on the Site, money has been charged to their card or bank account or HelloPe Wallet and a Purchase AEPS/Micro ATM/ Money Transfer / Bill Payments/ Recharges are not successful within 72 hours of their completion of the transaction, then Customer may inform us by sending an email to our customer services email address mentioned on the Contact Us page.
- Please include in the email the following details - the mobile number / DTH account number/Utility identification number / bank account, operator name, Transaction value, Transaction date and Order Number. HelloPe shall investigate the incident and if it is found that money was indeed charged to Customer's card or bank account or HelloPe Wallet without delivery of the AEPS/Micro ATM/Recharge then Customer will be refunded the money within 21 working days from the date of receipt of their email. All Refunds will be credited to your HelloPe Wallet.
8.
Limitation of liability
Hellope, including its officers, directors, shareholders, employees, sub-contractors, business associates, parent companies, sister companies, subsidiaries and other affiliates will not be liable to the maximum extent permitted by the applicable law, for any direct, indirect, incidental, or consequential damage, or any other damage and loss (including loss of profit, loss of data and work stoppage), costs, expenses and payments, regardless of the alleged liability or form of action, whether in contract, tort or otherwise, including negligence, intellectual property infringement, product liability and strict liability, that may result from, or in connection with the use of terminal or the inability to access the terminal and provision of the services, or from any failure, error, or downtime in the function of the services, or from any fault or error made by hellope's staff, or from your reliance on content delivered through the services, or from the nature of content delivered through the services, or from any communication with hellopeor from any denial or cancellation of request for information through the services, or from retention, deletion, disclosure or any other use or loss of content through the services, regardless of whether hellopehas been advised of the possibility of such damages. in any event, your sole remedy will be limited to the corrections of such errors, as deemed fit by hellopein its sole discretion. without prejudice to the aforesaid, it is hereby acknowledged by you that the aggregate liability of hellope, for any reasons whatsoever, will not exceed rs. 100/- (rupees one hundred only) or the total cost paid by the customer under the transaction in dispute, whichever is lower
9.
Disclaimer of warranties
- Except as expressly set forth in this terms, hellopeexpressly disclaims any other warranty with respect to the use of the services or any content or information delivered or sent through the services to you. the services are provided without any express or implied guarantee or assurance of quality, reliability of the content delivered through the services. hellopedisclaims all express and implied warranties with regard to the services. hellopedoes not warrant or guarantee that the use of the services will not cause any damages to your device or system or to any other services provided to your device or applications and content that reside on your device. you agree and acknowledge that the use of the terminal, and providing the services is entirely, or at the maximum permitted by the applicable law, at your own risk.
- Hellope does not warrant or guarantee that the services will operate in an uninterrupted, timely, secure, or error-free manner, or that the services will always be available or free from errors or that the services will be immune from unauthorized access.
- Hellope does not warrant, guarantee or make any representations that you will find the services suitable for your needs. hellopedoes not warrant or guarantee that the services you receive will be free from technical inaccuracies or that the content will be legal, non infringing or will not violate any rights or applicable laws or that the content will not contain any objectionable materials.
- You agree and acknowledge that the role of hellopeis limited to providing services and that hellopedoes not in any manner warranty, guarantee or make any representations in respect of the accuracy and/or veracity of the information provided in respect of services.
- The services and the content thereunder are not intended to constitute or form the basis of any advice (professional or otherwise) or to be used in, or in relation to, any decision or transaction. we do not accept any liability (regarless of how it might arise) for any claim or loss arising from: any advice given; any decision made; or any transation made or effected. in reliance on, or on the basis of the services and the content thereunder nor any such liability arising from any other use of, or reliance on, the services and the content thereunder.
- Hellope cannot and does not guarantee that the services and any content thereunder will be free from viruses and/or other code that may have contaminating or destructive elements. it is your responsibility to implement appropriate security safeguards (including anti-virus and other security checks) to satisy your particular requirements as to the safety and reliability of the content.
- Hellopewill be entitled to use, subject to the privacy policy as defined above, any information supplied by you during the course of accessing the terminal and providing the services.
10.
Indemnification
You agree to indemnify and hold Hellope, its licensors, business partners of Hellopeand their respective officers, directors, shareholders, employees, sub-contractors, merchants, parent companies, sister companies, subsidiaries and other affiliates, indemnified and harmless from any claim, liabilities, damages, costs, losses, demands, expenses, charges and penalties, including reasonable attorneys' fees, made by any third party in connection with or arising out of, provisioning of the Services, or any act of commission or omission by You in adhering to these Terms or any breach of Applicable Laws or any fraudulent, illegal, unlawful or undesirable practices or negligence or mischief on Your part or any infringement of intellectual property rights of any third party or any unauthorised use of the Services by You.
11.
Confidentiality
You undertake that You shall treat as confidential all Confidential Information of Hellopeand shall not disclose such Confidential Information to any third party without the written consent of Hellope. "Confidential Information" herein shall mean any technical, business, or proprietary information disclosed by Hellopeto You or which may come into Your knowledge or possession, directly or indirectly, including, but not limited to, information regarding business strategies and practices, methodologies, trade secrets, know-how, pricing, technology, and software. Further, Hellopeproprietary technology and software products, and the pricing and these Terms are Confidential Information of Hellope.
12.
Amendments to the terms
Hellopemay amend and modify Terms from time to time, including any and all documents and policies incorporated thereto without any prior notice to You. You agree to be bound by any of the changes made in the Terms, including changes to any and all documents and policies incorporated thereto. Continuing to access the Terminal and to provide the Services will indicate Your acceptance of the amended Terms. If You do not agree with any of the amended Terms, then You must avoid any further use of the Terminal and provision of the Services. Hellopeadvises You to periodically read these Terms, as it may change from time to time.
13.
Entire agreement
The "Terms" including the Privacy Policy constitutes the entire agreement between You and Hellopeand governs Your access of the Terminal and providing the Services, superseding any prior agreements between You and Hellopewith respect to the Services.
14.
Governing law and jurisdiction
- These Terms shall be governed by the laws of India. You and Hellope agree to submit to the personal and exclusive jurisdiction of the courts of Noida. In case of any dispute or other matter arising in reference to the Terms and/or the Services, such dispute or other matter shall be referred to a sole arbitrator appointed by Hellopeand shall be governed by the Arbitration and Conciliation Act, 1996, amended from time to time. The venue for arbitration shall be Noida, and shall be conducted in English language. All the costs, charges and expenses in connection to the arbitration shall be solely borne by the user who raised the dispute.
- Subject to the provisions of Clause 13.1 above, the courts having jurisdiction under the provisions of the Arbitration and Conciliation Act, 1996, to determine all the matters which the court is entitled to determine under the Act, including, without limitation, provision of interim reliefs under the provisions of section 9 of the Arbitration and Conciliation Act, 1996, shall exclusively be the courts at Noida, India.
15.
Waiver and severability of terms
The failure of Hellope to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
16.
Contact Us
Don't hesitate to contact us if you have any questions.
Via Email: info@hellope.co.in
Via this Link: https://www.hellope.co.in